A workforce wellbeing framework for the housing and homelessness sector.
A framework that provides tools, training and resources to strengthen your workforce
For many of us who work in the housing and homelessness sector, our dedication to supporting highly vulnerable people often takes priority over our own needs. But for us to be at our best at work every day and keep supporting those in need, it’s important to look after our health and wellbeing.
The WellNow Wellbeing Framework and resource collection supports the wellbeing, resilience and retention of Queensland’s housing and homelessness services workforce, designed in consultation by those who work in the sector. The collection of free practical tools, resources, templates and frameworks is enhanced by a series of workshops, all designed to be flexible for the needs and style of each individual and organisation.
Explore the framework categories and their meanings.
Work-life balance, critical awareness, healthy lifestyle, self-care practices, job satisfaction, wellbeing planning.
Identify and respond to risks, recognise and address burnout, risk mitigation strategies, safety planning, injury and illness prevention.
Work-life balance, critical awareness, healthy lifestyle, self-care practices, job satisfaction, wellbeing planning.
Professional development, critical reflection and supervision. Strong partnerships, collaborations, support systems and role modelling from leaders.
Trauma-informed practice, positive organisational culture, promote wellbeing, reduce stigma of mental illness, value staff, strong leadership.
Identify and respond to risks, recognise and address burnout, risk mitigation strategies, safety planning, injury and illness prevention.
We envision a thriving sector where every organisation and individual feels heard, supported, and empowered. Through meaningful consultation, we seek to understand the real needs shaping workplace culture and personal wellbeing.
Driven by purpose and values, we provide access to resources and training to build stronger, healthier workforces. We are committed to empowering the sector to be resilient and sustainable as they support the most vulnerable people in our communities. The WellNow project leads with integrity, advocates for lasting change, and supports the sector every step of the way.
We envision a thriving sector where every organisation and individual feels heard, supported, and empowered. Through meaningful consultation, we seek to understand the real needs shaping workplace culture and personal wellbeing.
Driven by purpose and values, we provide access to resources and training to build stronger, healthier workforces. We are committed to empowering the sector to be resilient and sustainable as they support the most vulnerable people in our communities. The WellNow project leads with integrity, advocates for lasting change, and supports the sector every step of the way.
How to use the framework and resources
Start with an organisation review and needs assessment to understand current workforce wellbeing, using the framework focus areas to guide the assessment of need and strengths.
From this assessment, set goals and create an action plan with wellbeing initiatives, incorporating the framework’s resources and existing workplace policies.
Work toward the goals together, building your support networks as you do.
Review your initial assessment and celebrate how far you have come as an organisation. Assess whether you need to make further changes to reinforce your accomplishments.
Stories of transformation and success shared by organisations across Queensland.
It’s started great conversation around how we manage supervision and some internal changes around this. It has also sparked some conversation about how we do workplace flexibility. So, on the whole, feedback is very positive, and we like the resources.
Programs Manager – ICSW
We have commenced using the documents, in particular, the supervision templates and the wellbeing burnout toolkit. We can report they have been received in a very positive manner and are creating meaningful changes with our staff.
CEO – Mareeba Community Housing
I have taken the opportunity to review the Framework and resources, and wanted to let you know that these are excellent! I have also forwarded these to my DFV Integration Manager colleagues around the state for their information and sharing with their networks.
Integration Manager - Women’s Safety & Violence Prevention
The WellNow website and project is delivered by Homelessness Queensland and Q Shelter under the Workforce Connect Fund, powered by the Queensland Government’s Good people. Good jobs: Queensland Workforce Strategy 2022–2032.
WellNow acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the traditional custodians of the lands where we live, learn and work.