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Supporting you, as you support our communities

A workforce wellbeing framework for the housing and homelessness sector.

Supporting the sector through wellbeing

A framework that provides tools, training and resources to strengthen your workforce

For many of us who work in the housing and homelessness sector, our dedication to supporting highly vulnerable people often takes priority over our own needs. But for us to be at our best at work every day and keep supporting those in need, it’s important to look after our health and wellbeing.

The WellNow Wellbeing Framework and resource collection supports the wellbeing, resilience and retention of Queensland’s housing and homelessness services workforce, designed in consultation by those who work in the sector. The collection of free practical tools, resources, templates and frameworks is enhanced by a series of workshops, all designed to be flexible for the needs and style of each individual and organisation.

Framework categories

Explore the framework categories and their meanings.

The Turtle

Individual Wellbeing

Work-life balance, critical awareness, healthy lifestyle, self-care practices, job satisfaction, wellbeing planning.

The Ants

Strengthened Workforce

Professional development, critical reflection and supervision. Strong partnerships, collaborations, support systems and role modelling from leaders.

The Fish

Organisational Wellbeing

Trauma-informed practice, positive organisational culture, promote wellbeing, reduce stigma of mental illness, value staff, strong leadership.

The Crab

Reduced Psychosocial Hazards

Identify and respond to risks, recognise and address burnout, risk mitigation strategies, safety planning, injury and illness prevention. 

The Turtle

Individual Wellbeing

Work-life balance, critical awareness, healthy lifestyle, self-care practices, job satisfaction, wellbeing planning.

The Ants

Strengthened Workforce

Professional development, critical reflection and supervision. Strong partnerships, collaborations, support systems and role modelling from leaders. 

The Fish

Organisational Wellbeing

Trauma-informed practice, positive organisational culture, promote wellbeing, reduce stigma of mental illness, value staff, strong leadership.

The Crab

Reduced Psychosocial Hazards

Identify and respond to risks, recognise and address burnout, risk mitigation strategies, safety planning, injury and illness prevention. 

Our vision

We envision a thriving sector where every organisation and individual feels heard, supported, and empowered. Through meaningful consultation, we seek to understand the real needs shaping workplace culture and personal wellbeing.

Driven by purpose and values, we provide access to resources and training to build stronger, healthier workforces. We are committed to empowering the sector to be resilient and sustainable as they support the most vulnerable people in our communities. The WellNow project leads with integrity, advocates for lasting change, and supports the sector every step of the way.

We envision a thriving sector where every organisation and individual feels heard, supported, and empowered. Through meaningful consultation, we seek to understand the real needs shaping workplace culture and personal wellbeing.

Driven by purpose and values, we provide access to resources and training to build stronger, healthier workforces. We are committed to empowering the sector to be resilient and sustainable as they support the most vulnerable people in our communities. The WellNow project leads with integrity, advocates for lasting change, and supports the sector every step of the way.

How to use the framework and resources.

How to use the framework and resources

Assess needs

Start with an organisation review and needs assessment to understand current workforce wellbeing, using the framework focus areas to guide the assessment of need and strengths.

Set goals

From this assessment, set goals and create an action plan with wellbeing initiatives, incorporating the framework’s resources and existing workplace policies.

Take action

Work toward the goals together, building your support networks as
you do.

Refine and accomplish

Review your initial assessment and celebrate how far you have come as an organisation. Assess whether you need to make further changes to reinforce your accomplishments.

Positive impact across 
the workforce

Stories of transformation and success shared by organisations across Queensland.

It’s started great conversation around how we manage supervision and some internal changes around this. It has also sparked some conversation about how we do workplace flexibility. So, on the whole, feedback is very positive, and we like the resources.

David Lonne

Programs Manager – ICSW

We have commenced using the documents, in particular, the supervision templates and the wellbeing burnout toolkit. We can report they have been received in a very positive manner and are creating meaningful changes with our staff.

Patricia Goldfinch

CEO – Mareeba Community Housing

I have taken the opportunity to review the Framework and resources, and wanted to let you know that these are excellent! I have also forwarded these to my DFV Integration Manager colleagues around the state for their information and sharing with their networks.

Renée Huntley

Integration Manager - Women’s Safety & Violence Prevention

SUPPORTED

INDIVIDUALS
550
COLLABORATING
ORGANISATIONS
161
POSITIVE SECTOR
FEEDBACK
97 %

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