Privacy Policy
HomeNow and WellNow are funded through the Workforce Connect Fund, powered by the Queensland Government’s “Good people. Good jobs: Queensland Workforce Strategy 2022-2032”. The program is being run in cooperation with Q Shelter and Homelessness Qld.
HomeNow and WellNow are committed to protecting the privacy of your personal information. This statement explains how WellNow manages the collection of personal information, use and disclosure and how to contact us if you have any further queries about our management of your personal information. This privacy policy does not cover personal information collected or held by WellNow, Homelessness Qld or Q Shelter about its employees.
WellNow is required by the Privacy Act 1988 (Cth) (Privacy Act) to comply with the National Privacy Principles (NPP) (subject to the other provisions of the Privacy Act). The NPPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal. WellNow is also required to comply with the Spam Act 2003 (Cth) (Spam Act).
Collection of personal information by WellNow
WellNow collects personal information that is reasonably necessary or directly related to its functions or activities including membership, events, delivery of capacity building products and services and advocacy. To the extent required by the Privacy Act:
- WellNow will not collect personal information about you unless that information is necessary for one or more of our functions or activities
- WellNow will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner
- The specific types of personal information WellNow may collect and hold includes the following:
o Name, Organisation Details, Email, Postal and Physical Addresses
o Position Title
o Entity type
o Financial information required to process a membership application or payment for a WellNow event, training, product or other service.
When WellNow collects personal information directly from you, we will take reasonable steps at or before the time of collection to ensure you are aware of certain key matters, such as the purpose for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us (for example, where personal information is collected on a form, we will generally include a link to this statement).
WellNow will collect your personal information directly from where it is reasonable and practicable to do so. Where WellNow collects information about you from a third party or source, we will still take reasonable steps to ensure that you are made aware of the details set out above.
Why does WellNow HomeNow and Q Shelter collect personal information?
- Process applications for membership and membership renewals
- Manage memberships
- Process applications for enrolment in training, conferences, events or other services offered by WellNow
- Process subscriptions to WellNow or HomeNow e-newsletters
- Record and maintain profile information
- Provide information on WellNow or HomeNow services and benefits available
- Notify stakeholders about WellNow events
- Ensure compliance with WellNow’s terms of reference
From time to time, WellNow surveys visitors on a range of issues such as marketing surveys regarding candidates’ experience with WellNow or HomeNow, customer service, quality of on-line manuals or training and events. If you do not wish to participate in these surveys, please let us know (our contact details are provided at the end of this policy).
If you are a prospective user and you give us your consent, we may also use your personal information to provide you with information about WellNow and our current and future activity. You can let us know at any time if you no longer wish to be contacted for this purpose. Your consent will remain current until you advise us otherwise.
Use and disclosure of personal information by WellNow
If WellNow uses or discloses your personal information for a purpose (secondary purpose) other than the main reason for which it was originally collected (primary purpose), to the extent required by the Privacy Act, we will ensure that:
- The secondary purpose is related to the primary purpose of collection (and directly related
in the case of sensitive information), and you would reasonably expect that WellNow would
use or disclose your information in that way - You have consented to the use or disclosure of your personal information for the secondary
purpose:
o The use or disclosure is required or authorised by or under law, or
o The use or disclosure is otherwise permitted by the Privacy Act (for example, as a necessary part of an investigation of suspected unlawful activity).
How might we contact you?
We may contact you in a variety of ways, including by post, email, telephone calls or facsimile.
Spam
We will not send you any commercial electronic messages such as emails unless this is permitted by the Spam Act (for example, if we have your express or inferred consent to do so). Any commercial electronic message that we send will identify Q Shelter as the sender and will include our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic message from us, please let us know.
When does WellNow disclose personal information to third parties?
In performing our functions and activities, we may need to disclose personal information to third parties. Third parties with whom WellNow may share your personal information include, where appropriate:
- Training or professional development providers involved with or engaged by WellNow or HomeNow
- Financial institutions for payment processing
- WellNow’s contracted service providers
Accuracy of Personal Information and Security
WellNow stores personal information in different ways including in paper and in electronic form. The accuracy and security of personal information is important to WellNow and we will take reasonable steps to:
- Make sure that the personal information that we collect, use and disclose is accurate, complete and up to date
- Protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure
- Destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.
Access and correction of your personal information
Q Shelter will provide you with access to your personal information that we hold about you and will take reasonable steps to amend any personal information that is incorrect, or allow you to do so. This information may be requested by contacting WellNow and we will make your information available to you within 30 days of the receipt of the request.
Privacy Complaints
Please contact us if you have any concerns or complaints about the manner in which your personal information has been collected or handled by WellNow. Every effort will be made to resolve a complaint around privacy quickly and effectively as soon as WellNow has been made aware of that complaint.
Contact:
WellNow.org.au
C/- Q Shelter
515 Wickham Terrace, Spring Hill Qld 4000
PO Box 214, Spring Hill Qld 4000
Email: workforce-connect@qshelter.asn.au | Telephone: (07) 3831 5900